As part of National Hospitality Week, our very own Tracy Barrett, Operations Manager here at Remit sat down with us to discuss her career so far in hospitality.


Hi Tracy! Thanks for sitting down with us. Maybe you could start by telling us how you started in the hospitality industry?

Absolutely, upon leaving college I joined a local Public Relations Company which was a very varied role involving booking and attending events for clients.  Once I’d been here a while, one of the hotels approached me with an offer to work in their conference and events department.

That sounds like great career progression. What other roles have you had in hospitality?

I joined Whitbread as a Conference & Events Manager and was fortunate to progress quickly into Front of House Manager after 8 months.  Initially working at the Stone House Hotel, I then took on the responsibility of 2 hotels.  After 3 years in this role, I moved to the role of General Manager responsible for 2 hotels under the Holiday Inn Express brand.  This was an exciting position and a huge learning curve, opening new hotels, recruiting my team and implementing new procedures and standards.

So it’s safe to say you enjoyed working in hospitality?

I loved the variety of the sector and one day never being the same.  Working in this sector gave me flexibility and the opportunity to meet a wide variety of people with different personalities and characteristics.

Obviously we love having you here as part of #TeamRemit, but what made you join the training industry?

After 15 years’ experience of managing and coaching people, I wanted to transfer these skills into an industry where I felt I could make a difference to the lives of people who wanted to progress both in their life and work skills.

As part of #TeamRemit, what do you enjoy the most about your job?

I am passionate about seeing my learners reach their potential and am proud to know that I play a part in nurturing the talent of our future.  Seeing their journey start with little or no experience and confidence to witnessing a learner become a Reception Manager with aspirations to continue in their career path makes me proud that I had some input into their apprenticeship experience.