As a retail team leaders you will be a critical support to managers, delivering exceptional customer service and a positive experience to customers, and you may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly as a retail team leader you will guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.


There’s no formal entry requirements for you to start this apprenticeship but different employers will set their own requirements.


This apprenticeship will last at least 12 months, but will usually be around 18 months.


Progression from this apprenticeship could be into a junior retail management position.


You’ll be studying a level 3 apprenticeship standard.