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Learning experiences that transform.

From apprenticeships to tailored solutions and short courses, our programmes are built to unlock potential, fill skills gaps, and drive lasting impact for learners, leaders, and the businesses they power.

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Kickstart your career with real experience, support and qualifications through an apprenticeship.

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Solve Your Tech Shortage & Upskill Your Workforce

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Customer Service Apprenticeships.

Train teams that turn service into loyalty.

Support your people with practical, real-world customer service skills that improve first impressions and long-term experiences.

Remit Training - Customer Service

Four decades of shaping exceptional learning experiences.

David Lloyd
Scania
Volvo
bca
Stonegate Group
coca cola
daimler
the AA
integral
iveco
mecca
mind
morrisons
nationwide
rank group
royal Lancaster london
royal mail
Star Pubs
Bestway Healthcare
Waitrose
McCain

Build trust at every customer touchpoint.

Empower your frontline teams to develop active listening, empathy, professionalism, and conflict resolution skills. Designed to meet the needs of any customer-facing business, these programmes shape better service, faster resolutions and happier customers.

Remit Training - Customer Service

Why invest in customer service apprenticeships?

We embed training in the day-to-day reality of each role. Whether it’s in-person, over the phone, or online, we teach service skills that help people solve problems, build trust, and leave a lasting impression. Our tutors bring industry experience and personalised guidance to support your team’s growth.

Stronger teams. Smarter service.

Customer service training creates consistent, memorable interactions that help you stand out. Here’s what your business can gain.

Greater Customer Trust.

Equip teams with the empathy and knowledge to build positive relationships that lead to greater satisfaction and stronger brand reputation.

Better Service Quality.

Apprenticeships focus on both hard and soft skills, tone, timing and professionalism to raise the quality and consistency of every customer interaction.

Improved Loyalty & Retention.

When customers feel valued and heard, they return. Training ensures your team plays a vital role in encouraging that loyalty.

Team Confidence & Clarity.

Help your team handle difficult conversations and resolve issues independently, with confidence, clarity and consistency.

Programmes and Courses

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Remit Training - Customer Service

Trusted by service-led brands.

From hospitality to automotive and retail, we’ve helped hundreds of employers strengthen their customer touchpoints. Our training flexes to meet your team’s schedule, culture, and level of experience.

Four decades of shaping exceptional learning experiences.

David Lloyd
Scania
Volvo
bca
Stonegate Group
coca cola
daimler
the AA
integral
iveco
mecca
mind
morrisons
nationwide
rank group
royal Lancaster london
royal mail
Star Pubs
Bestway Healthcare
Waitrose
McCain

Tony Barker, Training Manager

Turning Point

We have had a steady stream of successful learners through a range of programmes at Level 2 to Level 5 with Remit. Some learners have required additional support, which Remit have gone above and beyond in supporting.  There are regular review meetings where we discuss how we work together to find the best route to success for our learners as we genuinely feel that apprenticeships give our staff an opportunity to grow, learn and develop new skills and ways of working that ultimately support the outcomes for people we support. 

Claire Booth

People & Culture Director, Scania (Great Britain) Limited

Apprenticeships represent a key investment for the future of Scania and the wider automotive industry. We are delighted to have been able to select Remit Training as our new training provider and look forward to welcoming the next generation of apprentices into our dealer network.

Lucy Hunt, Senior Apprenticeship Development Manager

NHS England

For us in the NHS quality is really important and Ofsted Outstanding is important not many providers have that so I think that's a big USP. I also like how proactive Remit's approach is, how they have approached me to do things, its clear they are keen to understand our challenges in the NHS and offer solutions.

Jackie Batey, Learning and Growing Manager

UBU

The team at Remit are well organised and are meticulous in arranging their meetings, with their learners and go out of their way to ensure that all learners are well supported. We also have a monthly meeting to discuss progress of learners and address any areas of concern, agreeing strategies to overcome any issues. This has led to an excellent working partnership. 

Willie Cumming

Group Aftersales Director - Park's Motor Group

Our long-established relationship with Remit has led to hundreds of students graduating with the skills needed to develop long careers within Park’s, with many of them promoted to senior roles within the business. Remit is an integral part of our business, and their professionalism, collaboration, and methodical approach is an exceptional fit for our business needs. We’re also very happy with their Motherwell training centre and their complementary recruitment that maximizes the efficiency of our apprenticeship pipeline.

Give your customers the best experience every time.

Let us know what kind of customer service challenges or goals you have, and we’ll help design the right training solution.

An apprentice

Let's talk about your service team.

Complete the form and we'll help you plan your training strategy.