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16 months (+ EPA)
CompTIA A+ Certification Exam Voucher Provided
The Level 3 Information Communications Technician Apprenticeship builds the reliable, hands-on IT support professionals your business needs – whether responding to helpdesk queries or managing network performance.
This programme offers two distinct pathways for you to choose from:
Strengthen your teams and equip them with the tools, mindset and skills to deliver better support.
This isn’t just about fixing broken kit. It’s about developing confident IT professionals who can troubleshoot efficiently, communicate clearly, and keep your systems secure. Each apprentice is provided with a dedicated Digital Skills Trainer, and we utilise a blended training model that combines live workshops, one-to-one trainer sessions and self-study, all delivered through interactive classrooms.
Develop loyal in-house talent ready to grow into more senior roles, helping futureproof your IT team
Apprentices are trained in IT security best practices, helping you stay compliant and protected
Free up yours and senior engineers by delegating first-line and project tasks
We embed communication and customer service skills to ensure your users feel supported - not just “fixed.
We will take care of all selection process up to interview; unlike agencies we won’t charge for recruitment.
The funding on training can be covered up to 100%, and you may be entitled to up to £5,000 in grants for hiring an apprentice - see here.
Develop the next generation of IT support and network professionals.
This apprenticeship builds more than just technical know-how - it develops people who can solve problems, manage systems, and support users with confidence. Whether you need service desk skills, network administration, or a combination of both, we’ll help you shape reliable, resourceful talent who contribute from the very start.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Let’s talk about how this programme can support your digital goals.
Whether you’re growing your team or upskilling existing staff, we’re here to help. Fill in the form and a member of our team will be in touch to explore how this apprenticeship can support your business goals.
Want a job where you fix real problems, help people and work with tech every day?
This Level 3 apprenticeship helps you build the skills to become a qualified IT technician. Whether you want to support users, work on networks, or troubleshoot technical issues, this is your path into the industry.
You’ll choose one of two pathways: Support Technician or Network Technician. You’ll learn how to install software, set up systems, manage security, solve technical issues and communicate clearly with users – all while working in a real job and getting paid.
With expert coaching, practical projects and a clear route to progression, this programme gives you the tools to grow in your role, boost your confidence and take the next step in your tech career.
Everything you need to support users and systems – in real-world roles:
People already working in IT or tech support who want to gain a formal qualification
Career starters looking for an entry into the IT or digital sector
Anyone aged 16+ who enjoys problem-solving and helping others
School or college leavers who want to earn while learning in tech
Those looking to build a career in IT support, networking or cyber security
This apprenticeship is more than just fixing computers. It’s your first step into a real tech career - where you’ll learn how to manage systems, troubleshoot issues, and help people every day. Whether you want to work on helpdesks or networks, we’ll help you build the skills, confidence and experience to grow in a fast-moving industry.
We’ll help you choose between the IT Support or Network Technician route depending on your interests and the kind of work you’re doing - or want to do - in your role.
It’s a fully blended model. Learners take part in virtual workshops, online one-to-ones, and complete real-world tasks within your own workplace setup.
You'll get a dedicated Digital Skills Trainer, plus access to safeguarding leads, a learner success team, and support for English and Maths where needed.
Absolutely. Training is contextualised to your work environment - covering your operating systems, software tools, support tickets, documentation processes and more.
It’s all applied and practical. End-Point Assessment includes projects, interviews and workplace scenarios that reflect the real demands of the role - not written exams.
Learners can progress to Level 4 qualifications or take on increased responsibility within their IT function - giving you a clear internal pipeline of talent.
Get paid to build your skills and gain experience - no student loans, no boring lectures, just real work with real impact.
You’ll learn using the systems, tools and devices you actually use at work - so everything you learn makes sense and gets used.
From technical trainers to wellbeing support, we’ve got your back - whatever you need to stay on track and succeed.
You won’t just fix computers - you’ll build skills in communication, documentation, and security that can take you anywhere in tech.
This apprenticeship sets you up for more - like a Level 4 IT course, a promotion, or even a move into networks or cybersecurity.
From first-line support to future tech leader - this is where your journey begins.
You’ll finish this apprenticeship with real experience, a nationally recognised qualification, and the confidence to take on more. Whether you stay where you are or go further, you’ll have the practical skills and mindset to grow in a digital world that needs people like you.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Start your tech career with expert training, real-world tools, and a team that supports your success.
Fill in the form and we’ll help you take the next step—whether you’re just starting out or ready to grow in your current role. You bring the curiosity - we’ll help you build the career.