Working in partnership with RHA Skills
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Solve Your Tech Shortage & Upskill Your Workforce
Working in partnership with RHA Skills
18 months (+ 4 months EPA)
Digital infrastructure and security are business-critical.
The Level 3 Information Communications Technician Apprenticeship builds the reliable, hands-on IT support professionals your business needs – whether responding to helpdesk queries or managing network performance.
This programme offers two tailored pathways: Support Technician (focusing on user support, system setup and troubleshooting), and Network Technician (focused on securing and maintaining physical and cloud-based networks). Learners develop essential skills in communication, documentation, testing, security, and system maintenance – all within a real work environment.
With blended delivery, dedicated Digital Skills Trainers, and a 97% learner satisfaction rate, this apprenticeship is designed to solve capability gaps and support your wider digital transformation goals.
This programme equips learners to handle structured and unstructured data, apply basic statistics, and communicate data-driven insights effectively.
Equip your people with the tools, mindset and skills to deliver better support.
This isn’t just about fixing broken kit. It’s about developing confident IT professionals who can troubleshoot efficiently, communicate clearly, and keep your systems secure. With two tailored pathways - IT Support Technician or Network Technician - and fully blended delivery, this programme strengthens your digital foundations and sets your support services up for long-term success.
We work closely with you to understand your business needs and recommend either the IT Support or Network Technician route, ensuring your apprentice develops the skills that best align with your infrastructure and future plans.
It’s a blended model - combining live online workshops, one-to-one sessions with a Digital Skills Trainer, and real-world application in your workplace. This maximises learning with minimal disruption.
You’ll get access to a full e-portfolio system, regular progress reviews, and detailed reports - so you’re always in the loop and can clearly see the apprentice’s development.
Each apprentice is backed by a dedicated Digital Skills Trainer, safeguarding leads, a learner success team, and functional skills specialists if needed. We manage their journey, so you can focus on yours.
Yes. We contextualise the training to match your IT environment - whether that’s specific tools, processes or platforms - so your apprentice can contribute meaningfully from day one.
End-point assessment isn’t about sitting in a classroom. It’s applied - think real projects, workplace observations and professional discussions that reflect the actual work your apprentice does.
You’ll benefit from faster response times, improved internal documentation, increased compliance with security standards, and fewer IT bottlenecks.
Learners can progress to Level 4 qualifications or take on increased responsibility within their IT function - giving you a clear internal pipeline of talent.
Upskill internal teams instead of relying on expensive contractors or outsourced support.
Apprentices are trained in IT security best practices, helping you stay compliant and protected.
With stronger troubleshooting and service desk skills, issues are resolved faster - keeping your teams productive.
We embed communication and customer service skills to ensure your users feel supported - not just “fixed.”
Develop loyal in-house talent ready to grow into more senior roles, helping futureproof your IT team.
Apprentices gain practical skills with measurable business impact.
Develop the next generation of IT support and network professionals.
This apprenticeship builds more than just technical know-how - it develops people who can solve problems, manage systems, and support users with confidence. Whether you need service desk skills, network administration, or a combination of both, we’ll help you shape reliable, resourceful talent who contribute from the very start.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Let’s talk about how this programme can support your digital goals.
Whether you’re growing your team or upskilling existing staff, we’re here to help. Fill in the form and a member of our team will be in touch to explore how this apprenticeship can support your business goals.
Want a job where you fix real problems, help people and work with tech every day?
This Level 3 apprenticeship helps you build the skills to become a qualified IT technician. Whether you want to support users, work on networks, or troubleshoot technical issues, this is your path into the industry.
You’ll choose one of two pathways: Support Technician or Network Technician. You’ll learn how to install software, set up systems, manage security, solve technical issues and communicate clearly with users – all while working in a real job and getting paid.
With expert coaching, practical projects and a clear route to progression, this programme gives you the tools to grow in your role, boost your confidence and take the next step in your tech career.
Everything you need to support users and systems – in real-world roles:
People already working in IT or tech support who want to gain a formal qualification
Career starters looking for an entry into the IT or digital sector
Anyone aged 16+ who enjoys problem-solving and helping others
School or college leavers who want to earn while learning in tech
Those looking to build a career in IT support, networking or cyber security
This apprenticeship is more than just fixing computers. It’s your first step into a real tech career - where you’ll learn how to manage systems, troubleshoot issues, and help people every day. Whether you want to work on helpdesks or networks, we’ll help you build the skills, confidence and experience to grow in a fast-moving industry.
We’ll help you choose between the IT Support or Network Technician route depending on your interests and the kind of work you’re doing - or want to do - in your role.
It’s a fully blended model. Learners take part in virtual workshops, online one-to-ones, and complete real-world tasks within your own workplace setup.
You'll get a dedicated Digital Skills Trainer, plus access to safeguarding leads, a learner success team, and support for English and Maths where needed.
Absolutely. Training is contextualised to your work environment - covering your operating systems, software tools, support tickets, documentation processes and more.
It’s all applied and practical. End-Point Assessment includes projects, interviews and workplace scenarios that reflect the real demands of the role - not written exams.
Learners can progress to Level 4 qualifications or take on increased responsibility within their IT function - giving you a clear internal pipeline of talent.
Get paid to build your skills and gain experience - no student loans, no boring lectures, just real work with real impact.
You’ll learn using the systems, tools and devices you actually use at work - so everything you learn makes sense and gets used.
From technical trainers to wellbeing support, we’ve got your back - whatever you need to stay on track and succeed.
You won’t just fix computers - you’ll build skills in communication, documentation, and security that can take you anywhere in tech.
This apprenticeship sets you up for more - like a Level 4 IT course, a promotion, or even a move into networks or cybersecurity.
From first-line support to future tech leader - this is where your journey begins.
You’ll finish this apprenticeship with real experience, a nationally recognised qualification, and the confidence to take on more. Whether you stay where you are or go further, you’ll have the practical skills and mindset to grow in a digital world that needs people like you.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Start your tech career with expert training, real-world tools, and a team that supports your success.
Fill in the form and we’ll help you take the next step—whether you’re just starting out or ready to grow in your current role. You bring the curiosity - we’ll help you build the career.