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17 months + up to 3 months AA (apprenticeship assessment)
The Level 3 Customer Service Specialist apprenticeship develops skilled customer service professionals with the knowledge, skills and behaviours needed to act as a specialist point of contact for customers, colleagues and stakeholders. Apprentices build expertise in customer relationships, customer insight, service delivery, complaint resolution, business knowledge and service improvement while developing the professional behaviours needed to succeed in customer-focused environments.
Develop understanding of service improvement principles, continuous improvement projects and customer experience data analysis to support service enhancement and business performance.
Build knowledge of customer service culture, organisational values, service delivery standards, industry best practice and professional development.
Guide colleagues and improve performance across teams.
Strengthen capability in building customer relationships, understanding customer behaviours, analysing customer insight and sharing knowledge to improve service delivery and customer outcomes.
Develop understanding of customer journeys, service level agreements, commercial considerations and customer experience analysis while supporting organisational objectives and service performance.
Develop skills in managing customer behaviours, handling complex enquiries, delivering positive customer experiences, working within authority limits and supporting effective service recovery.
Strengthen understanding of business strategy, organisational objectives, mission, values, competitors and the value of customer service to business success.
Build capability in business-focused service delivery, problem solving, change management, identifying risks and opportunities and supporting service improvement initiatives.
Develop understanding of customer service performance measures, legislation, compliance requirements and approaches to continuous performance improvement.
Build capability within your workforce by developing professionals who can manage complex customer interactions, resolve challenging customer issues and provide specialist customer support.
Develop employees who can build strong customer relationships, resolve complex issues effectively and contribute to customer loyalty and retention.
Build expertise in customer journeys, customer insight, customer behaviours and service delivery, helping improve customer outcomes and overall service performance.
Develop customer service professionals who can identify service improvements, analyse customer feedback and contribute to continuous service enhancement and business performance.
Develop existing employees or attract new talent while creating progression pathways into team leader, operational and management roles.
Equip your experienced team members with the tools to lead, coach and continuously improve your customer service function. This Level 3 apprenticeship develops confident, capable specialists who not only deliver exceptional service - but help others do the same.
Through this programme, your team will:
It’s about more than great service - it’s about building a culture that puts the customer first, every time.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Fill in the form and a member of our team will get in touch to explore how the Level 3 Customer Service Specialist apprenticeship can help you develop highly capable customer service professionals, strengthen customer relationships, improve customer satisfaction and loyalty, and build the customer-focused expertise needed to support continuous service improvement and long-term organisational success.
The Level 3 Customer Service Specialist apprenticeship gives you the advanced knowledge, skills and behaviours needed to act as a specialist point of contact for customers, colleagues and stakeholders. You'll learn how to manage complex customer queries, provide expert service support and contribute to the delivery of exceptional customer experiences.
Throughout the programme, you'll develop expertise in customer insight, customer journeys, service improvement, customer service performance, relationship management and business-focused decision making. You'll learn how to analyse customer feedback, resolve complex issues, support business objectives and contribute to continuous improvement within customer-focused environments.
Best of all? You'll be learning while earning, gaining valuable workplace experience while developing the specialist customer service skills needed to progress into senior customer service, team leader and operational roles.
You'll learn how to deliver exceptional customer experiences, understand customer behaviours, manage expectations and provide high-quality service across a range of customer interactions.
You'll develop strong relationship-building skills while learning how to gather, analyse and use customer insight to improve customer outcomes and service delivery.
You'll explore customer journeys, identify opportunities for improvement and use customer experience data to support service enhancements and continuous improvement projects.
You'll build an understanding of customer service culture, organisational values, industry best practice and the professional behaviours needed to succeed in specialist customer service roles.
You'll develop an understanding of business objectives, commercial considerations, decision making and the role customer service plays in supporting organisational success.
You'll learn how customer service performance is measured while developing an understanding of legislation, compliance requirements, service standards and performance improvement.
Develop advanced customer service expertise and the confidence to manage complex enquiries, challenging situations and specialist customer interactions.
Learn how to analyse customer feedback, understand customer journeys and contribute to service improvement initiatives that enhance customer satisfaction.
Develop the skills needed to build trust, strengthen customer relationships and create positive experiences that support customer loyalty and retention.
Build your understanding of business objectives, customer insight, service performance and commercially focused decision making.
Create opportunities to progress into Customer Experience, Team Leader, Contact Centre Management, Operations and Service Improvement roles.
Already working in customer service and ready for the next step? This apprenticeship is designed to help you lead, coach and deliver an even better experience - for your customers, your team and your career.
You’ll learn how to:
If you’re passionate about people and ready to progress, this is your chance to level up while getting paid and gaining a recognised qualification.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Fill in the form and a member of our team will get in touch to explore how the Level 3 Customer Service Specialist apprenticeship can help you develop advanced customer service, customer relationship, service improvement and customer experience skills while progressing your career.
