Build future-ready teams with funded apprenticeships and expert training support
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National Apprenticeship Week 2026
Build future-ready teams with funded apprenticeships and expert training support
13 months + up to 3 months End Point Assessment
As customer expectations rise, businesses need service professionals who can do more than just respond - they lead, improve, and deliver consistently. The Level 3 Customer Service Specialist apprenticeship is designed for experienced service staff ready to take the next step. This 15-month programme develops confident team members who can handle complex customer needs, influence processes, coach others, and drive service improvement across channels.
Advanced skills to lead, resolve and improve.
From service delivery to team coaching, this apprenticeship equips experienced service staff to lead, influence, and improve.
Handle complex queries and set service standards for others.
Analyse customer needs and tailor responses accordingly.
Guide colleagues and improve performance across teams.
Polish written, verbal and digital service communication.
Identify process improvements and support change.
Understand the link between service and profitability.
Work confidently with CRM, workflow, reporting and service tools.
Complete a workplace project and present with impact.
Equip experienced staff to step into mentoring and senior roles.
Offer clear progression and development opportunities.
Raise capability and confidence in customer-facing roles.
Link training to KPIs, satisfaction scores and first-contact resolution.
Designed to work around operational needs with expert support.
Apprentices gain practical skills with measurable business impact.
Equip your experienced team members with the tools to lead, coach and continuously improve your customer service function. This Level 3 apprenticeship develops confident, capable specialists who not only deliver exceptional service - but help others do the same.
Through this programme, your team will:
Lead by example and coach junior team members
Handle complex customer needs with confidence
Drive service improvements across the business
Strengthen team morale, retention and satisfaction
It’s about more than great service - it’s about building a culture that puts the customer first, every time.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Develop a reliable team who deliver positive customer experiences, boost service performance and develop future team leaders from within.
Already working in customer service and want to level up? The Level 3 Customer Service Specialist apprenticeship helps you go further - handling more complex tasks, coaching others and improving how your team works. It’s perfect if you’ve mastered the basics and now want to grow into a more senior, confident role. You’ll learn how to represent your brand, solve problems, influence change and deliver amazing customer experiences.
Advanced skills to lead, resolve and improve.
You already know how to serve customers - now it’s time to lead, influence, and improve.
Handle complex queries and set service standards for others.
Analyse customer needs and tailor responses accordingly.
Guide colleagues and improve performance across teams.
Polish written, verbal and digital service communication.
Identify process improvements and support change.
Understand the link between service and profitability.
Work confidently with CRM, workflow, reporting and service tools.
Complete a workplace project and present with impact.
Gain new responsibilities and become a go-to expert in your team.
Get paid to develop your skills with support every step of the way.
Stand out with a nationally recognised qualification.
Use tools and techniques to make service smoother and better.
Learn how to support colleagues and improve your workplace.
Already working in customer service and ready for the next step? This apprenticeship is designed to help you lead, coach and deliver an even better experience - for your customers, your team and your career.
You’ll learn how to:
If you’re passionate about people and ready to progress, this is your chance to level up while getting paid and gaining a recognised qualification.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Take your service skills further and grow your career with expert support. Learn to deliver positive customer experiences, boost service performance and become a future leaders while you earn.