8 - 12 months + 2 months AA (apprenticeship assessment)
The Level 2 Hospitality Team Member – Food and Beverage apprenticeship develops skilled, confident team members with the knowledge, skills and behaviours needed to deliver exceptional food and beverage service. Apprentices build practical expertise in customer service, food and drink service, menu and product knowledge, food safety, transactions and stock control while developing the confidence to create positive guest experiences and contribute to successful food and beverage operations. They develop the skills needed to support service delivery, maintain hospitality standards and contribute to customer satisfaction and repeat business.
Develop effective teamwork and communication skills while supporting service periods, managing workloads, maintaining hospitality standards and contributing positively to front-of-house operations.
Build understanding of food safety, hygiene, licensed service requirements, payment procedures and health and safety standards needed within professional food and beverage environments.
Develop knowledge of hospitality equipment, HACCP, allergen legislation, food safety controls and customer safety requirements, helping support safe and compliant service delivery.
Strengthen practical skills in food and beverage service, order taking, menu and product knowledge, food and drink pairing and preparing and serving products to customers professionally.
Develop communication and guest interaction skills while building confidence in handling customer enquiries, feedback, complaints and service recovery situations.
Build understanding of stock control, inventory management, stock rotation, FIFO principles, waste reduction and sustainability within food and beverage operations.
Develop awareness of hospitality career opportunities, industry trends, new products and services while building the professional behaviours needed for progression.
Develop existing team members or new apprentices with the practical food and beverage service skills, menu knowledge and confidence needed to support high-quality service delivery.
Develop employees who can communicate effectively with guests, manage customer interactions professionally and contribute to positive customer experiences and loyalty.
Build knowledge of food safety, hygiene, HACCP, allergens and licensed service requirements, helping maintain safe and compliant food and beverage operations.
Strengthen capability in teamwork, stock control, service preparation, workload management and hospitality standards, helping maintain consistent service performance.
Complete a Level 2 apprenticeship that demonstrates your practical food and beverage knowledge, customer service capability and professional standards.
Build the skills, experience and confidence to progress within food and beverage service, wider hospitality operations and future supervisory positions.
Develop existing employees or bring new talent into hospitality while creating a strong foundation for future progression into supervisory and specialist hospitality roles.
This isn’t just a course – it’s a business investment.
The Level 2 Hospitality Team Member – Food and Beverage Apprenticeship helps you develop confident, customer-focused team members who can deliver excellent food and drink service. Through practical learning and real-world experience, apprentices build their skills in menu knowledge, customer care, food safety and professional service, helping your team maintain high standards, create memorable dining experiences and keep customers coming back.
The Level 2 Hospitality Team Member – Food and Beverage apprenticeship gives you the practical skills and hospitality knowledge to deliver confident, professional food and beverage service. You’ll learn how to prepare for service, serve food and drinks, build your menu and product knowledge and communicate effectively with customers while maintaining high standards of safety, hygiene and professionalism.
You’ll build hands-on experience across food and beverage service techniques, menu and product knowledge, food pairing, customer communication, food safety, HACCP, allergen management, licensed service, point-of-sale systems, stock control and sustainability. You’ll put these skills into practice in your role, building the confidence to support professional hospitality service and contribute to positive guest experiences.
Best of all? You’ll be learning while earning, gaining real hospitality experience and building practical skills for a career in food and beverage service.
You’ll develop effective teamwork and communication skills, professional hospitality behaviours, workload planning and the ability to prioritise tasks during busy service periods.
You’ll build knowledge of food safety and hygiene, licensed hospitality requirements, payment procedures and the health and safety responsibilities associated with food and beverage operations.
You’ll develop your understanding of HACCP principles, food safety controls, allergen legislation and the safe use of hospitality equipment and technology.
You’ll build practical skills in food and beverage service, menu and product knowledge, food pairing and the preparation and service of food and drinks to professional hospitality standards.
You’ll strengthen your communication skills while learning how to respond to guest feedback, resolve complaints and handle service challenges professionally and confidently.
You’ll learn about stock control, inventory management, stock rotation, FIFO principles, sustainability and reducing food and beverage waste across hospitality operations.
You’ll build your understanding of the wider hospitality industry, emerging products, service trends and the opportunities available for personal development and career progression.
Build the practical competence and confidence to deliver professional food and beverage service while contributing positively to guest experience and service delivery during busy trading periods.
Strengthen your communication and guest service skills so you can build positive customer relationships and respond confidently to a range of customer needs and expectations.
Apply your learning during day-to-day service, developing valuable experience across food and drink service, point-of-sale systems, stock procedures and customer interactions.
Complete a Level 2 apprenticeship that demonstrates your practical food and beverage knowledge, customer service capability and professional standards.
Build the skills, experience and confidence to progress within food and beverage service, wider hospitality operations and future supervisory positions.
Build your confidence, sharpen your service skills and make every guest experience count.
This apprenticeship helps you become a confident food and beverage professional who delivers great service, communicates effectively and stays calm during busy shifts. You’ll develop your skills through hands-on experience, learning about food and drink, customer care and professional service standards – all while earning as you learn.