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8 - 12 months + 2 months AA (apprenticeship assessment)
The Level 2 Hospitality Team Member – Accommodation apprenticeship develops skilled, confident team members with the knowledge, skills and behaviours needed to deliver exceptional guest experiences across accommodation settings. Apprentices build practical expertise across reception, reservations, housekeeping, guest services and food and beverage support while developing their understanding of customer care, payments, safety, hospitality technology and operational standards. They contribute directly to the guest journey while helping maintain high standards of service, presentation and guest satisfaction.
Develop effective teamwork and communication skills while supporting shift handovers, workload planning, professional standards and the day-to-day operation of accommodation services.
Build knowledge of guest safety, wellbeing, health and safety requirements, food safety and safe working practices to help maintain secure and welcoming accommodation environments.
Develop understanding of food and beverage service standards, menu knowledge, licensed service requirements and service presentation while supporting the wider guest experience.
Strengthen customer service and guest care skills while developing understanding of guest privacy, security, equality, diversity and inclusion and handling guest enquiries professionally.
Build practical knowledge of the complete guest journey, including reservations, check-in, guest support, housekeeping standards and check-out procedures, alongside upselling and cross-selling opportunities.
Develop skills in handling guest payments and transactions, using hospitality technology and systems, reporting maintenance issues and following operational procedures.
Build understanding of stock management, control and replenishment, FIFO principles, sustainability and waste reduction practices.
Develop understanding of hospitality performance measures, guest satisfaction and service standards while strengthening personal and professional development.
Develop existing employees or new apprentices with practical skills across reception, reservations, housekeeping and guest services, helping create flexible team members who can support multiple areas of your operation.
Build capability across reservations, reception, guest support and housekeeping, helping create positive guest experiences from booking through to departure.
Develop knowledge of safety, security, wellbeing and professional hospitality standards, supporting consistently high-quality guest services and accommodation operations.
Strengthen capability across payments, hospitality technology, stock control, communication and reporting processes, helping team members contribute effectively to daily accommodation operations.
Develop versatile hospitality professionals with the skills, behaviours and experience needed to progress within accommodation, guest services and wider hospitality operations.
This isn’t just a course – it’s a business investment.
The Level 2 Hospitality Team Member – Accommodation Apprenticeship helps you develop reliable, guest-focused team members who can deliver excellent service across reception, reservations, housekeeping and guest support. Through practical learning and real-world experience, apprentices build the skills to support every stage of the guest journey, maintain high standards and keep accommodation operations running smoothly, helping your team create welcoming experiences that keep guests coming back.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Fill in the form and a member of our team will get in touch to explore how the Level 2 Hospitality Team Member – Accommodation apprenticeship can help you develop skilled hospitality professionals, strengthen reception, reservations, housekeeping and guest services, and build the capability needed to deliver exceptional guest experiences throughout the entire guest journey.
The Level 2 Hospitality Team Member – Accommodation apprenticeship gives you the practical skills and hospitality knowledge to support guests throughout their stay. You'll learn how reception, reservations, housekeeping and guest services work together to deliver positive guest experiences while maintaining high accommodation and service standards.
You'll build hands-on experience across reception operations, reservations procedures, housekeeping standards, guest safety and wellbeing, food and beverage service, payments, hospitality technology, stock management and guest service delivery. You'll put these skills into practice in your role, developing the confidence to support smooth operations and contribute positively to the full guest journey.
Best of all? You’ll be learning while earning, gaining real hospitality experience and building versatile skills for a career in accommodation and guest services.
You'll develop effective teamwork, communication, shift handovers, workload planning and professional behaviours while supporting the smooth delivery of accommodation services.
You'll strengthen your understanding of guest safety, wellbeing, health and safety requirements, food safety and safe working practices that support positive guest experiences.
You'll build knowledge of food and beverage service standards, menu knowledge, service styles and licensed service requirements while supporting wider hospitality operations.
You'll strengthen customer service and guest care skills while developing your understanding of guest privacy, security, equality, diversity and inclusion and professional guest interactions.
You'll build practical knowledge of reception procedures, reservations, check-in and check-out processes, housekeeping operations and guest services while supporting the complete guest journey.
You'll develop skills in processing payments, using hospitality systems and technology, reporting maintenance concerns and following operational procedures effectively.
You'll develop understanding of stock management, replenishment, FIFO principles, sustainable working practices and waste reduction across hospitality operations.
Build the leadership competence and confidence needed to supervise hospitality teams, coordinate operations and take greater responsibility for service delivery and customer experience.
Strengthen your ability to organise, motivate, develop and support colleagues while building confidence in managing team performance.
Put your supervisory skills into practice, gaining valuable experience leading shifts, supporting hospitality teams and maintaining service standards.
Complete a Level 3 apprenticeship that demonstrates your leadership, customer service, operational and people management capability.
Develop the experience, confidence and professional capability needed to progress from frontline supervision into hospitality management and operational leadership roles.
Grow your confidence, sharpen your skills, and lead with purpose.
This apprenticeship helps you become the kind of leader others want to follow - calm under pressure, clear in communication and confident in service. You’ll build your skills through real work, expert coaching and a final project that shows what you can do.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Fill in the form and a member of our team will get in touch to explore how the Level 3 Hospitality Supervisor apprenticeship can help you develop hospitality leadership, team supervision, customer experience, service delivery and operational management skills while progressing your hospitality career.
