Working in partnership with RHA Skills
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Solve Your Tech Shortage & Upskill Your Workforce
Working in partnership with RHA Skills
12 months
First impressions count. This Level 2 Customer Service Practitioner apprenticeship equips employees to confidently represent your business at every touchpoint. Whether over the phone, face to face or digitally, apprentices will learn how to provide first-class service, handle customer queries, and support a positive experience. The programme covers a broad mix of technical knowledge, people skills and behaviours - enabling apprentices to deal with different customers, solve problems, and adapt to a variety of situations while reflecting your organisation’s values.
Equip your team to deliver consistently great customer experiences.
From first contact to problem resolution, this programme builds confident, capable customer service professionals ready to represent your business.
Understand what customers expect and how to exceed it.
Listen actively, speak clearly, and manage tone across channels.
Learn about your business, its services and structure.
Take pride in supporting others and delivering great outcomes.
Respond to complaints, find solutions and de-escalate calmly.
Use insights to improve service and report accurately.
Support colleagues, contribute ideas and drive team performance.
Own your development, act as a role model and build resilience.
Customers remember their experience - make it a good one.
Confident staff mean happy customers who keep coming back.
Better service reduces frustration and improves satisfaction.
Happy customers = better reviews, referrals and results.
Early investment builds strong foundations and talent pipelines.
Apprentices gain practical skills with measurable business impact.
Train your people to handle customer needs with care, confidence and professionalism—whether face-to-face, over the phone or online. Our Customer Service Practitioner apprenticeship equips your team with the skills to deliver consistent, high-quality service that strengthens relationships and reflects your brand at every touchpoint.
We’ll help your people:
It’s not just training - it’s a long-term investment in loyalty, reputation and results.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Want to build a career in customer service? This apprenticeship gives you the tools to shine. Whether you’re greeting customers, answering phones, managing online enquiries or helping people face-to-face - great service matters. On this 12-month programme, you’ll learn how to communicate clearly, solve problems confidently and represent your employer with professionalism. You’ll also get real support, helpful feedback and a qualification that proves your skills.
Build skills that matter in the real world.
You want to start or grow your customer service career
You work in a shop, café, office, call centre or reception
You enjoy helping people and solving problems
You want to earn while you learn
You want a real qualification, not just experience
Practical observation of how you interact with customers
A portfolio showing your progress
A final discussion with your coach
Maths and English qualifications (if needed)
From first contact to problem resolution, this programme helps you build customer service skills you can use anywhere.
Understand what customers expect and how to exceed it.
Listen actively, speak clearly, and manage tone across channels.
Learn about your business, its services and structure.
Take pride in supporting others and delivering great outcomes.
Respond to complaints, find solutions and de-escalate calmly.
Use insights to improve service and report accurately.
Support colleagues, contribute ideas and drive team performance.
Own your development, act as a role model and build resilience.
Get paid and gain experience while you study.
Practice real conversations and improve with support.
Gain a recognised qualification that proves your skills.
You’ll have a dedicated coach to guide you.
Whether you stay in service or move up, this gets you started.
If you enjoy helping others and want to build a career in customer service, this apprenticeship is a great place to start. You’ll learn how to communicate clearly, solve problems with confidence, and create positive experiences for every customer you meet.
With expert support and real-world experience, you’ll:
Build strong communication and listening skills
Learn how to stay calm and professional under pressure
Gain confidence in handling different customer situations
Get a recognised qualification while you earn and grow
It’s your chance to develop real skills, get paid, and start a career that makes a difference every day.
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Whether this is your first job or your next step - build the skills to succeed. We’ll help you learn, grow and qualify while doing real work that makes a difference.
