An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Duration

Typically this apprenticeship will take 2 ½ years to complete.

On programme support

  • Dedicated Remit development coaches
  • FUSE (online learning platform) 
  • EP (electronic portfolio)

Cost

We help our employer partners to understand and manage the cost of delivering relevant qualifications. Using available funding, we work hard to make sure we offer a cost-effective solution, with a demonstrable return on investment.

Assessment

The end point assessment will test the entire standard, and be undertaken as follows:

  • Assessment of knowledge through a test using scenarios, questions and responses
  • Assessment of competency through a structured competency based interview
  • Assessment of portfolio of evidence
  • Presentation on work based project with question and answer session
  • Continuing professional development log, reviewed and a professional discussion

Benefits to your organisation

  • Our programmes are tailored to your organisation
  • Our people become your people
  • Reduce recruitment costs and develop new recruits
  • Increase productivity and your bottom line
  • Develop a skilled and motivated workforce
  • Make hiring simpler and cheaper 
  • Flexibility for existing employees 
  • Fill your skills gaps