Job Profile

An Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

The Infrastructure Technician role therefore provides support to colleagues and external customers, helping them to stay productive when using technology to do their own jobs. Normally this is done by using digital tools and software to problem solve and troubleshoot non routine problems. 

What Careers Can This Lead To?

Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support,

Entry Requirements

Typically, employers are looking for candidates with four GCSEs level 4 and above, college graduates and university graduates are also welcome to apply. If you have a similar qualification, please get in touch with us to discuss this further (0115 975 9550). 


The duration of this apprenticeship is a minimum of 15 months.


This is a level 3 apprenticeship – which is equivalent to 2 A Level Passes.  Apprenticeships are nationally recognised qualifications that are highly valued by employers.

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An apprenticeship gives you the opportunity to gain a nationally recognised qualification while developing your skills and experience in a full-time paid job.  


During the apprenticeship you will have day to day support from your employer and have a dedicated Remit Development Coach who will visit you in your workplace to give regular 1-2-1 training and support


The final, end point assessment is completed in the last few months of the apprenticeship. It is based on;

  • a portfolio – presented towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship
  • a project – you would undertake a business-related project over a one-week period away from the day to day workplace
  • your employer would write you a reference
  • a structured interview with an assessor – giving you the chance to discuss what has been presented in the portfolio and the project as well as looking at how it has been produced