An operations/departmental manager is someone within a business who manages teams and/or projects and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

Typically, you would be accountable to a more senior manager, or the business owner. Your key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


Employers will set their own requirements, but usually you’ll need 5 GCSE’s above a grade C or equivalent.

If you do not have level 2 English and Maths, you will need to achieve this level prior to taking the end-point assessment.


On completion of your apprenticeship you can register as a full member with the Chartered Management Institute and/or the Institute of Leadership & Management, and with 3 years of management experience you can apply for Chartered Manager status through the CMI.


This apprenticeship will last at least 12 months.


This is a level 5 apprenticeship.
Apprenticeships are nationally recognised qualifications that are highly valued by employers.


An apprenticeship gives you the opportunity to gain a nationally recognised qualification while developing your skills and experience in a full-time paid job.


During the apprenticeship you will have day to day support from your employer and have a dedicated Remit Development Coach who will visit you in your workplace to give regular 1-2-1 training and support


The final, end point assessment is completed in the last few months of the apprenticeship. It is based on;

  • a portfolio – presented towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship
  • a project – you would undertake a business-related project over a one-week period away from the day to day workplace
  • a written reference from your employer
  • a structured interview with an assessor – giving you the chance to discuss what has been presented in the portfolio and the project as well as looking at how it has been produced

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