As a hospitality team member you could work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues or hotels. You’ll find that working as a hospitality team member that the role is very varied and although you’ll tend to specialise in an area, you have to be adaptable and ready to support team members across the business. You can specialise in areas in hospitality such as: food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

You’ll find that the most important part of your role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.


Employers will set their own requirements for you to undertake this apprenticeship.


This apprenticeship will last at least 12 months.


This is a level 2 apprenticeship – which is equivalent to 4 GCSE passes.  Apprenticeships are nationally recognised qualifications that are highly valued by employers.


An apprenticeship gives you the opportunity to gain a nationally recognised qualification while developing your skills and experience in a full-time paid job.


During the apprenticeship you will have day to day support from your employer and have a dedicated Remit Development Coach who will visit you in your workplace to give regular 1-2-1 training and support


The final, end point assessment is completed in the last few months of the apprenticeship. It is based on;

  • a portfolio – presented towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship
  • a project – you would undertake a business-related project over a one-week period away from the day to day workplace
  • a written reference from your employer
  • a structured interview with an assessor – giving you the chance to discuss what has been presented in the portfolio and the project as well as looking at how it has been produced

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