An operations/departmental manager is someone within your business who manages teams and/or projects and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager, or the business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


There are no formal entry requirements for your employees to start this apprenticeship, so you can set your own entry requirements but usually apprentices would have 5 GCSE’s at Grade C or higher.


This apprenticeship will last for approximately 2.5 years


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.

On programme support

Dedicated Remit digital skills trainers

EP (electronic portfolio)


We work with our employer partners to take the cost of delivering the relevant qualifications, combined with the relevant funding to provide a cost-effective solution with a demonstrable return on investment.

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The assessment includes all the requirements of the standard, including, competencies, knowledge and behaviours. It takes place in the final few months of the apprenticeship, using four assessment methods:

  • Summative portfolio
  • Synoptic project
  • Employer reference
  • Interview

The use of a variety of assessment methods in the final end point assessment ensures that the assessment of each apprentice is based on their performance and reflects accurately the quality of their work and the application of skills, knowledge and behaviours specified in the standards. Taken together, these components of the final end point assessment build a cumulative picture of performance against the standard, enabling the independent assessor to make

Benefits to your organisation

  • Our programmes are tailored to your organisation
  • Our people become your people
  • Reduce recruitment costs and develop new recruits
  • Increase productivity and your bottom line
  • Develop a skilled and motivated workforce
  • Make hiring more simple and cost effective
  • Flexibility for existing employees
  • Fill your skills gaps