A Hospitality Team Member could find themselves working in a huge range of organisations from hotels to cafes, bars or restaurants. Depending on the organisation and the department the apprentice works in, they may specialise in a particular area. However the skills they learn on this apprenticeship will allow them to work across all different areas as required during busy periods in the business. 

The apprentice will be developing their knowledge of the industry and gaining skills that will ensure that your customers feel well looked after and have a great experience. They will have excellent communication skills and will learn techniques on how to deal with a variety of people in a professional, polite and friendly manner. 

Following this apprenticeship, the apprentice could work in a variety of roles including hotel receptionist or concierge, waitress, barista, bar attendant or conferencing officer. They may want to go on to complete their level 3 qualification as a Hospitality Supervisor. 


12 months 

On programme support 

  • Dedicated Remit development coaches 
  • FUSE (online learning platform) 
  • EP (Electronic Portfolio) 


We help our employer partners to understand and manage the cost of delivering relevant qualifications. Using available funding, we work hard to make sure we offer a cost-effective solution, with a demonstrable return on investment.

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The apprentice will be assessed to the apprenticeship standard using four complementary assessment methods. The assessment is synoptic, i.e. takes a view of the overall performance of the apprentice in their job. The assessment activities will be completed by the independent end point assessor as follows: on demand test, practical observation, business project and a professional discussion. 

Once each element has been completed the overall grade is determined by the independent end point assessor. This grade will be based on the combination of performance in all assessment activities. 

Benefits to your organisation

  • Our programmes are tailored to your organisation 
  • Our people become your people 
  • Reduced recruitment costs 
  • Increase productivity and positive impact on the bottom line 
  • Develop a skilled and motivated workforce 
  • Make hiring simpler and cheaper 
  • Flexibility and progression opportunities for existing employees 
  • Fill your skills gaps