Hospitality Managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned.
Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality Managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer-facing nature of the role.
Length of programme A minimum 12 months
Progression The apprentice could move into regional management or specialise in areas such as corporate finance or training. International hotel groups may also offer the chance to work overseas.
A Hospitality Team Leader/ Supervisor is a first line management role, with operational responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the hospitality sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Length of programme
Minimum of 12 months.
A level 3 qualification can contribute towards promotion to a senior role.
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