As a customer service practitioner apprentice, you could be working in a variety of companies who have customer-facing roles, whether that be in person or over the telephone. In this role, you are likely to be the first and last point of contact at an organisation and you will be representing the company they work for. Day to day duties will depend on the organisation but will have a focus on dealing with customers face to face and on the telephone,  you will also learn how to deal with angry or difficult customers appropriately and professionally and how to accommodate customers who may need extra assistance.


This qualification will provide progression opportunities to other qualification such as Customer Service Level 3 or Management Level 4. 

Entry Requirements

Typically, employers are looking for candidates with four GCSEs at level 4 and above.  Which is equivalent to a grade C and above on the old system. College graduates and university graduates are also welcomed. If you have a similar qualification or extensive experience in a similar job role, please get in touch with us to discuss this further (0115 975 9550).

Functional Skills

If you do not have the required English and maths grades at GCSE level 4 when undertaking your apprenticeship, Remit can support a functional skills course. This course will ensure you have the level 4 required to undertake your endpoint assessment.


This apprenticeship typically takes 12 months to complete


You will be earning at least the national apprentice minimum wage.


This is a level 2 apprenticeship – which is equivalent to 5 GCSE passes.  Apprenticeships are nationally recognised qualifications that are highly valued by employers.


An apprenticeship gives the apprentice the opportunity to gain a nationally recognised qualification while developing their skills and experience in a full-time paid job.


The final endpoint assessment is completed in the last few months of the apprenticeship. It is based on;

  • Apprentice Showcase
  • 1-hour Practical Observation
  • Professional Discussion


During the apprenticeship the apprentice will have day to day support from their employer and have a dedicated Remit Development Coach who will visit them in their workplace to give regular 1-2-1 training and support.

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