Parts Advisors are also sometimes known as Vehicle Parts Operatives and they are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
Duties may vary from employer to employer but will typically include:
- Advising customers on how to solve problems with their vehicle
- Taking orders from customers both face to face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices for parts sold
- Liaising with other members of staff
- Customers may include members of the public, service departments of dealerships and independent garages
As a Parts Advisor you will need to demonstrate a good technical understanding and general knowledge of how motor vehicles work. You would also be required to have confidence in problem solving, processing payments and good communication skills. In addition, it is key that you have a willingness to keep technical knowledge updated in order to provide the most efficient service possible and an ability to work on your own initiative as well as being part of a team.
Working hours and salary
Full time hours are typically around 40 hours a week for a Parts Advisor. This could include some weekend or evening work and may be on a rota system with other team members. Working environments will differ depending on your employer so you may be based within a shop, parts distributor or dealership.
As an apprentice Parts Advisor you will earn at least the apprentice national minimum wage. Once fully trained may earn between £15,000 and £18,000 a year, progressing to £20,000 or more with more experience.
Parts Advisor apprentices will work towards their level 2 qualifications and will then progress to level 3. The level 2 will take 18 months and the level 3 a further 12 months.
Once qualified at level 3 there are opportunities to gain further experience and the skills gained through a parts apprenticeship provide a grounding to progress into management positions for those who demonstrate that potential.