Light Vehicle Maintenance
As well as carrying out a range of services and repairs to cars, small vans and light goods vehicles, the Autocare Technician will develop excellent telephone, customer handling and sales skills. In addition, they must be well organised and have the ability to problem solve.
You could work for a national chain of Autocare or “Fast-Fit” centres, or an independent centre working with a range of vehicles, identifying and repairing simple system faults.
An Autocare Technician apprentice must be able to demonstrate expertise in the technical elements of their role, including a high-level knowledge of the practical and theoretical aspects of the vehicle systems they service. They must also be able to deal with the most problematic of customers in an effective, professional manner.
You will need to be able to work as part of a team and also operate independently, and through the course of their apprenticeship, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
Vehicle Body Repair
Mechanical, Electrical and Trim (MET)
Good or bad customer service can make or break a business and automotive organisations recognise the importance of good customer service, and focus on this within their workforce.
As a Customer Service Practitioner, you could be working in a variety of customer facing roles, either in person or over the telephone. In a Customer Service role, the apprentice may often be the first and last point of contact at an organisation and will be representing the company they work for.
Day to day duties will depend on the organisation but will have a focus on dealing with customers face to face and on the telephone, how to deal with angry or difficult customers appropriately and professionally and how to accommodate customers who may need extra assistance.
The skills and knowledge developed through this apprenticeship are transferable, meaning the qualification will be recognised across a variety of organisations in and out of the automotive sector and will support applications for many different future customer facing roles.