IT Technical Support Apprenticeship
Are you considering a career in IT technical support? Below you will find all the information you need to know about how to start your career as an apprentice IT technial support technician and what that career will involve.
What is an IT technical support apprenticeship?
As IT technical support you will be working with computers and supporting the users of computers. If you have an interest in computers, enjoy working with people and solving problems this is the job for you. As IT technical support you will help to solve IT software problems and will also get involved in the maintenance and repair of the companies hardware and equipment.
IT technical support staff will be familiar with many different operating systems and will have a general interest and knowledge in all new technologies. You will have the ability to explain problems to the IT user and work with people who have a limited IT knowledge to assist them in understanding the problem and resolution.
What is the work like?
As IT technical support you may be required to work in a variety of different ways including; on site where you will be working within the business, directly with staff members. You could also be working remotely, where you could be staffing an IT help desk, answering calls and emails. This would require you to resolve problems by guiding clients through programmes or you may be required to access their computers remotely and resolve the problem for them. You could be working as part of a team within a company, or may be providing support to external business clients.
Responsibilities may vary depending on the employer but duties usually include:
- Work with clients to understand details of faults
- Resolving faults and explaining to the client the work you have carried out
- Fixing and maintaining equipment, such as printers, laptops, scanners and PC’s
- Assisting with system upgrades and setting up new devices
- Recording problems within CRM systems so that task histories can be reviewed
- Provide excellent customer service
- Identify the need for system and equipment updates
How will I learn on an IT technical support apprenticeship?
This programme usually takes one year to gain an Advanced Apprenticeship at Level 3, this is equivalent to two A levels. To do this you will divide your time between your place of work and the IT Academy. The time you spend at work will be where you get to learn practical skills from seeing the real working environment. You will shadow qualified members of staff so that you are able to learn firsthand how to go about the job. You will also get the opportunity to assist in the activities. Once you pass your assessments and CompTIA and Microsoft certification exams and progress through your course you will be able to start completing tasks on your own. To ensure you are competent in completing tasks on your own a Remit assessor will visit you periodically at your work place to complete reviews and assessment testing with you. As well as your Remit assessor you will also see a Remit tutor at the Remit IT Academy. Your tutor is the person responsible for teaching you the vital elements of the qualification that you can then take into your work placement and use in a practical way.
What skills are required for me to gain this apprenticeship?
As technical support you will need to demonstrate:
- Good IT skills
- Strong organisational skills
- Good written and verbal communicationAn understanding of customer service
- A good work ethic with a determination to succeed
- Ability to work within a team or covering your own caseload of work
What qualifications are required for me to gain this apprenticeship?
You are required to have A-C grades in English and Maths to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/ Functional Skills at level two you may also apply for these apprenticeships.
Once I am qualified how much will I get paid?
Please note: These figures are meant as a guide only and may vary from employer to employer and may be dependent on the geographical area.
IT technical support staff usually work around 40 hours per week Monday to Friday and are office based.
- As a technical support apprentice you will earn a minimum of £2.65 per hour. This is the minimum salary and some employers will choose to pay more.
- Once you are qualified you may expect to earn between £14,000 - £22,000 per year.
As you gain more experience and complete further training you can expect this salary to rise. There may be opportunities for shift and overtime pay depending on your employer. You may also be eligible for holiday entitlement, company pension and private healthcare schemes.
How do I get an apprenticeship as an IT technician?
To register your interest in becoming an IT technical support apprentice you can complete the Remit application form. Remit can place you on an apprenticeship all year round. However, it is important that you register to Remit as soon as you start year 11 and have decided that a career in IT is the option for you. This will give us the best chance of finding employers in time for you finishing school. If you have already finished school, apply straight away! We will then contact you about vacancies in your area as soon as they are available.
To view all of our IT Apprenticeship Vacancies click here